Your Castle Cleaning Cancellation and Lockout Policy 

At Your Castle Cleaning, we take pride in reserving a dedicated time slot specifically for your home. When you book a service, our professional cleaning team is assigned and scheduled to arrive equipped and ready to care for your castle. 

Because we commit this time exclusively to you and are unable to fill last-minute gaps in our schedule, we have established the following guidelines for cancellations, rescheduling, and lockouts. 

1. Notice Required for Cancellation or Rescheduling
   We kindly request at least 48 hours of notice for any cancellation or change to your scheduled appointment. 

• Notice of 48 hours or more: No fee will be charged. We will happily adjust or cancel your appointment at no additional cost. 

• Notice of 24 to 48 hours: Cancellations or rescheduling requests made within this window will incur a flat late cancellation fee of $50.00. 

• Notice of less than 24 hours: Cancellations or modifications made less than 24 hours before your scheduled arrival time will be subject to a fee equal to 50% of your total scheduled service cost. 

1. Lockout and No-Show Policy
   Our teams are ready to clean upon arrival. If our cleaners arrive at your home and cannot gain entry, or if we are turned away at the door, this will be considered a lockout. 

• A lockout fee equal to 100% of the scheduled service cost will apply to cover our team's time and travel expenses. 

• Our team will wait a maximum of 20 minutes at your property while we attempt to reach you via phone, text, or email. If we cannot reach you or gain access within 20 minutes, the appointment will be canceled as a lockout. 

1. How to Notify Us
   To ensure your cancellation or rescheduling request is officially logged, please contact our office directly. 

• You can notify us by calling or texting our office at [403-203-0222] or by emailing us at [callahanrebekah@gmail.com]. 

• Please note that telling your cleaning team directly or leaving a note for them does not qualify as official notice. All schedule changes must go through management. 

1. Exceptions and Emergencies
   We understand that unexpected life events, sudden illnesses, extreme Alberta weather, or emergencies can happen. If an emergency arises, please contact us as soon as possible. Management reserves the right to waive or reduce fees on a case-by-case basis for genuine emergencies. 

Thank you for your understanding, cooperation, and for helping us keep our scheduling fair for both our clients and our hard-working cleaning teams!